| 1 |
Venue Manager |
31-JAN
|
| British Music Experience |
| Liverpool, England |
£36,000 - £40,000 p.a. |
|
|
| |
| Advert Date: |
|
Friday, 31st January 2025 |
|
|
| Printer Version |
|
 |
|
|
| Job Title: |
|
Venue Manager |
| Organisation: |
|
British Music Experience |
 |
| Salary: |
|
£36,000 - £40,000 p.a. |
| Type: |
|
Full-Time Position |
| Location: |
|
Liverpool, England |
| Closing Date: |
|
Friday, 28th February 2025 |
| Job Ref No: |
|
|
|
|
| |
Job Purpose
Heading up the management of the business operations of the British Music Experience, the Venue Manager is a senior management position which will cover the areas of venue management; strategic business planning, strategic ticketing arrangements, content management, marketing and PR, group sales and Travel Trade, social media and retail outlets.
Job Tasks and Responsibilities
The Venue Manager will be supported by the BME set representatives to assist them in fulfilling the key tasks and responsibilities of the role as outlined below:
• To oversee the smooth running of all aspects of the British Music Experience including those services provided by external suppliers
• Responsible for planning and managing the day-to-day venue operations in line with the agreed business plans, seasonal planning calendar, company processes, policies and procedures.
• Responsible for the monthly staffing rota and payroll, as well as petty cash monitoring.
• Undertaking market research and analysis to inform the business planning process (including all forecasted revenue and visitor numbers for the business), to ensure that all business development opportunities (new products, services and markets) are optimised
• To represent the British Music Experience at meeting and events
• To support the marketing function including delivery of some of BME’s marketing
• In conjunction with the Executive Director responsible for the development and execution of annual business plan and budget for the British Music Experience
• Direct line management for the Visitor Experience & Ticketing Manager and Technical Manager, providing HR function in collaboration with the Executive Director
• Monitoring, managing and reviewing performance of all areas of the business, its services and markets and reporting back to internal and external stakeholders
• Responsible for the management of the H&S policy which includes the development and maintenance of a full suite of risk assessments
• To develop and implement a pre-planned maintenance programme for building and exhibition fabric and systems utilising both internal and external resources
• Collating and analysing data pertaining to all commercial activities.
• Ensuring that all commercial activities meet or improve on targets, budget, cost, volume and are in line with business objectives
• Working collaboratively with managers setting and maintaining service standards across all front of House areas within BME
• To work with the senior management team to oversee the display and update of the Collection, maintaining the highest standards
• To monitor all Visitor Information across each service area and ensure this is correctly communicated to our customers
• To set and monitor presentation levels for both the building and front-line staff
• To monitor and audit the cleaning operation, to ensure the highest possible standards of housekeeping are maintained throughout the building and the galleries
• Monitor staff’s work performance, timekeeping and general discipline and to implement the staff uniform dress code across all areas
• To oversee the development and to monitor and review the BME Volunteer Programme
• To ensure all facilities and services at BME are fully accessible for customers with Disabilities.
• To oversee the management and development of a comprehensive customer complaints and feedback programme
• In conjunction with the Visitor Experience & Ticketing Manager and Technical Manager to develop, implement and deliver staff wide training to address the requirements of the business.
• To oversee the development and to monitor and review all standard operating policies on an ongoing basis
• To monitor the incidents and accidents across the building ensuring robust recording and follow-up procedures are in place
• To monitor, review and communicate the Disaster Recovery and Business Continuity plan
• Responsible for recruitment and staff appraisals.
• To lead and be part of the Management team in regards to day to day operations of the Visitor Attraction, taking on Duty Management responsibilities from time to time.
• To undertake some marketing functions such as web updates and social channel management.
• To undertake any other relevant duties as may from time to time be required
The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive. |
| |
| Required Skills / Qualifications |
| |
Essential:
• Proven experience of venue management
• Proven experience of staff management
• Proven experience of managing budgets and accounts, and setting and achieving financial and Customer service KPIs
• Proficient in the use of IT
Desirable:
• Good knowledge of the Liverpool, leisure and tourism sectors
• A passion and excellent general knowledge of popular music history
• Previous experience in event management
• Experience of working within a visitor attraction or similar venue.
Core Competencies:
• An all-rounder who has the ability to work to pre agreed plans.
• Self-starter and ability to work on own initiative
• Ability to prioritise tasks and work to deadlines
• Effective and highly developed communication skills in both formal and informal settings with the ability to influence others and make formal presentations.
• An effective team player
• The ability to gather information and analyse it as part of the decision-making process.
• Excellent interpersonal and customer relationship management skills |
| |
| Application Instructions |
| |
Please read the job description for further information on this role. Please apply with a CV and a cover letter explaining why you are suitable for the role, and send to jobs@britishmusicexperience.com
Deadline: 12 noon on Friday 28 February 2025.
Interviews will take place w/c 10 March 2025.
The first interview will be via zoom. Those candidates who receive a 2nd interview invitation will meet at the Museum w/c 17 March 2025.
If you have not heard from us by 5pm on Friday 14 March 2025, please assume that we will not be taking your application any further. |
|
|
|
|
|
|